Call Center & Customer Experience Outsourcing

The Kingdom’s most trusted 24/7 omnichannel contact center — powered by Saudi Direct Line.

Ready to Transform Your Customer Experience?

Partner with us to streamline your operations and deliver world-class service.

With over 15 years of experience, we help businesses transform how they communicate with their customers. Our specialized Saudi team delivers reliable, scalable, and high-quality call center solutions tailored to your business needs.

We don’t just handle calls—we build meaningful customer experiences that drive loyalty and growth.

  • Inbound customer service, technical support, and helpdesk
  • Outbound telesales, telemarketing, lead qualification, and surveys
  • Cloud contact centers, IVR, SMS, email, web chat, WhatsApp, and social DMs
  • CRM integration, call recording, dispute resolution, and analytics
  • Bilingual Arabic & English agents — multilingual support on demand
  • Quality assurance, CSAT/NPS tracking, and SLA-driven performance
  • Dedicated, shared, or fully managed contact center models

 

Outcome: Higher customer satisfaction, lower cost-per-contact, and a brand experience that converts callers into loyal advocates.

Cost Reduction
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trained teams
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Support
0 /7

All Your Communication Channels. One Powerful Platform.

Simplify your operations with a unified system that centralizes all customer interactions—saving time, reducing costs, and improving service quality across every touchpoint.

Supported Channels:

WHY CHOOSE US

Our solutions are designed to enhance efficiency while minimizing operational burden:

Transform the Way You Connect with Your Customers

Partner with Entshaar and deliver seamless, scalable experiences across every channel.