The Kingdom’s most trusted 24/7 omnichannel contact center — powered by Saudi Direct Line.
Partner with us to streamline your operations and deliver world-class service.
Every call, message, and inquiry your customers send is a moment of truth — and in the Saudi market, the bar for customer experience has never been higher. Building an in-house contact center means hiring agents, licensing platforms, training for dialects, running 24/7 shifts, maintaining redundancy, and absorbing every hidden cost in between. For most businesses in the Kingdom, that is a distraction from the work that actually grows revenue.
Outsourcing your call center to Entshaar shifts that burden to a partner whose entire operation is built around customer communication. Through our flagship Saudi Direct Line hub, we run inbound support, outbound sales, technical helpdesks, and AI-powered self-service — staffed by 100% Saudi talent, operated from inside the Kingdom, and engineered to the standards of Vision 2030 and the National Customer Experience program. You stop scaling call seats. You start scaling outcomes.
With over 15 years of experience, we help businesses transform how they communicate with their customers. Our specialized Saudi team delivers reliable, scalable, and high-quality call center solutions tailored to your business needs.
We don’t just handle calls—we build meaningful customer experiences that drive loyalty and growth.
Outcome: Higher customer satisfaction, lower cost-per-contact, and a brand experience that converts callers into loyal advocates.
Simplify your operations with a unified system that centralizes all customer interactions—saving time, reducing costs, and improving service quality across every touchpoint.
Supported Channels:
Outsourcing isn’t just a cost decision — it’s an operational upgrade. Partnering with Entshaar gives your business:
Entshaar’s contact center solutions are engineered for the realities of the Saudi market and adapted by industry:
Partner with Entshaar and deliver seamless, scalable experiences across every channel.
Saudi Arabia’s trusted partner for Call Center, Human Resources, Accounting & Financial, and Marketing outsourcing.
