Call Center & Customer Experience Outsourcing

The Kingdom’s most trusted 24/7 omnichannel contact center — powered by Saudi Direct Line.

We contribute to the growth of your business Reduce costs and increase efficiency with innovative communication solutions.

With over 15 years of experience, we help businesses transform how they communicate with their customers. Our specialized Saudi team delivers reliable, scalable, and high-quality call center solutions tailored to your business needs.

We don’t just handle calls—we build meaningful customer experiences that drive loyalty and growth.

  • Inbound customer service, technical support, and helpdesk
  • Outbound telesales, telemarketing, lead qualification, and surveys
  • Cloud contact centers, IVR, SMS, email, web chat, WhatsApp, and social DMs
  • CRM integration, call recording, dispute resolution, and analytics
  • Bilingual Arabic & English agents — multilingual support on demand
  • Quality assurance, CSAT/NPS tracking, and SLA-driven performance
  • Dedicated, shared, or fully managed contact center models

 

Outcome: Higher customer satisfaction, lower cost-per-contact, and a brand experience that converts callers into loyal advocates.

Cost Reduction
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trained teams
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Support
0 /7

All Your Communication Channels. One Powerful Platform.

Simplify your operations with a unified system that centralizes all customer interactions—saving time, reducing costs, and improving service quality across every touchpoint.

Supported Channels:

WHY CHOOSE US

Our solutions are designed to enhance efficiency while minimizing operational burden:

Transform the Way You Connect with Your Customers

Partner with Entshaar and deliver seamless, scalable experiences across every channel.